Support

How to get support from Oxygenna

Online Docs Available Looks like you are looking at the offline docs. You can find possibly more up to date docs online here

Create a support account

Creating a support account is an easy process. There are two ways that you can register an account. You can login using your Envato account or create an account in our support system.

Login with Envato

The easiest way to create an account is by using your Envato account login. To do that you need to do the following:

Step 1 - Go to our support page.

Step 2 - Click on the Register with Envato button. Register Button

Step 3 - On the next page, fill in the form. You need to insert you Envato credentials and login to Themeforest. Envato Account

Step 4 - Once logged in, you will get prompted to authorize support.oxygenna.com to connect with your account. Hit the Approve button. authorize oxygenna

Step 5 - Next screen should log you in your support account. You can now create your first ticket!

Make a regular account

You can login by creating a new account if you do the following

Step 1 - Go to our support page.

Step 2 - Fill in the form with your desired info and after you have selected the I am not a robot checkbox click on the Register button. Register regular

Step 3 - Next screen should log you in your support account. You can now create your first ticket!

Create a support ticket

After you have registered, you should be able to login from our support system, by either filling your username and password or clicking the Envato login button. Login

Now that you are logged in, click on the Create Ticket button and follow these steps Login

Getting started - Read the instructions on the Getting Started section and click on the Next button when you are ready. getting started

Select a purchase - Enter in a purchase code for the item you need support with (if logged in using Envato login this will be populated automatically).
To add a purchase code, enter your Envato Purchase Code and click on the + Add Purchase button. purchase code

Ticket Information - Describe the problem you are having. Please make sure that you are being as descriptive as you can to improve debugging and response times. Please include any error messages you may have seen or provide a screenshot. You can upload a screenshot by clicking the Upload Attachment button. ticket details

Extra Information - Fill in any extra information we may need. extra information

Please do not forget to fill in the Site URL field, as that would help for a faster and more precise response.

Your ticket will be created and we will get back to you as soon as possible. You will receive an email when one of our agents responds.

Where Is My Purchase Code

You can find your purchase code from Themeforeston the Downloads Pageby clicking the "Download"button next to the item, and then click the "Licence certificate & purchase code"link.

Register Form

Renewing Support

After the support period has expired for the item that you purchased, Envato allows you to renew your support for time of your choosing. To renew your support for Omega, do the following:

Step 1 - Log in on Themeforest.

Step 2 - Click on the Downloads tab. Click on the Renew support now! link of the Omega theme.

Renew Support

Step 3 - Click on the Renew support button on the right of the page.

Purchase Support