Changelog

1.15.4 (July 16, 2019)

Bug Fixes

email-piping: use default privacy option when creating ticket through email piping
i18n: all translations now take into account the "Translate based on user's locale" option
new-ticket: fixed bug where multiple products could not be selected

Features

filters: added filters for allowed admin pages and admin redirect page
login: added remember me functionality
search: added search tickets by id functionality

1.15.3 (October 22, 2018)

Bug Fixes

docs: better instructions for registering users if using another plugin
email-piping: fixed bug with some email providers not marking emails as unread
email-piping: fixed issue with attachments in email piping
layout: fixed layout in firefox when there is a long ticket list
login: only valid fast users are now able to login
ticket: agent now falls back to use default agents if no product agent set
translation: fixed issue where ticket status terms would be assigned wrong slugs during their creation.

1.15.2 (September 3, 2018)

Bug Fixes

avatars: fix bug when disable avatars from WordPress discussion page
new-ticket: dialog describing the error is shown if user search fails.
new-ticket: fixed a bug that prevented agents from registering new customers during ticket creation
search: public search now gets properly fired from url params upon refresh. search string is now optional.
search: public search pagination fixed
tickets: fix notice when creating a ticket

Features

docs: updated secure-fields plugin documentation with secure api dependency management section
tickets: added create ticket button to landing page

1.15.1 (August 6, 2018)

Bug Fixes

email-piping: Now allowing empty email messages with attachments
envato: fix notice on purchase information
i18n: Fixed broken text options during ticket creation
i18n: fixed pagination translations
i18n: fixed translations in search pages
i18n: Fixed wrong text domain in some option values
i18n: missing translation in customer notes editor placeholder
i18n: missing translation in new ticket customer tab
i18n: Po files are kept up to date with latest strings from the pot file.
i18n: Tab label in ticket creation is now properly displayed
login: App now redirects to login on session timeout
login: App now stores user's previous page before logging him out once session expires
new-ticket: product & category selection fixed on mobile screens
tickets: Customers now see only their open tickets in the sidebar when using 'My tickets' filter.

Features

avatars: added option to show / hide avatars
login: Redirect to previous url after login

1.15.0 (June 22, 2018)

Bug Fixes

editor: Quill now also includes parchment version 1.1.4 which fixes Japanese character issue.
rtl: if language is rtl email text now formatted rtl
ticket: agent to agent tickets now send correct email

Features

comments: added filters to wp-admin comments page to separate ticket comments from posts & pages
docs: added email piping description to docs
docss: clearer email piping instructions for office 365 email addresses
envato: envato purchase error messages now show in ticket & refresh time for data now shown in purchase popup
new-ticket: agents can now create tickets for customers
new-ticket: more secure checks for Envato ticket creation

1.14.2 (June 6, 2018)

Bug Fixes

email-piping: email piping now offers option to set IMAP server charset encoding - fixes connection issues to Office 365
envato: fixed "this data set requires exactly 1 argument(s)" error when refreshing Envato purchase

1.14.1 (May 30, 2018)

Bug Fixes

editor: updated quill editor to latest version. fixes japanese character issues.
layout: fixed bug causing filter menu collapsing in ie11.
new-ticket: changed text of exit create ticket button to just exit for easier translation
tickets: fixed sidebar rendering issue of extra fields with text area type

features

delete-me: fast is now compatible with the delete me plugin
login: added login url option. the default app login screen will be used if option is left blank.
tickets: added option that disables attachment uploads

1.14.0 (May 21, 2018)

Bug Fixes

analytics: fixed dashboard layout
new-ticket: fixed a bug that was preventing some steps from being displayed during the ticket creation process
products: hide envato products in new ticket product step

Features

register: added acceptance checkbox option in registration page.
gdpr: added sample plugin policy template under wordpress privacy policy guide.
gdpr: added gdpr section to documentation
gdpr: all ticket, comment and purchase data is added to WordPress export personal data tool
gdpr: all ticket, comments and purchase data is deleted by WordPress erase personal data option

1.13.2 (May 14, 2018)

Bug Fixes

new-ticket: fixed bug for wrong agent assignment
notifications: ticket category, if there is one, will replace '[product]' placeholder during slack and mail notifications.

Features

translation: email subject and content options are translated to receiver's language if wpml is active
translation: user based translation is non-mandatory anymore - moved to an option
wpml: all plugin options are now translatable using wpml

1.13.2 (May 14, 2018)

Bug Fixes

new-ticket: Fixed bug for wrong agent assignment

Features

translation: Email subject and content options are translated to receiver's language if wpml is active
translation: User based translation is non-mandatory anymore - moved to an option
wpml: all plugin options are now translatable using WPML

1.13.1 (May 10, 2018)

Bug Fixes

email: updating comments no longer sends emails.
i18n: added missing translations in public search page
layout: hide scrollbar in ticket list on Chrome
permalinks: fixed missing agent-search & ticket-404 permalinks
profile: profile page link now works when new user logs in
register: fixed alignment issue with last name field
search: fixed missing envato username search field
tickets: fixed an error that manifested if a ticket needed more than 10 seconds to load
tickets: internal reply checkbox now properly marks a reply as private when it's checked by default.
tickets: fixed bug when replying to a ticket then switching to another ticket

Features

print: added print styles for ticket pages
policy: added new support policy footer link options
performance: improved ticket loading speed

1.13.0 (April 27, 2018)

Bug Fixes

editor: link functionaliy works properly in editors that appear inside dialogs
tickets: added dropshadow on card comment arrow
tickets: bug when closing ticket detail sidenav by clicking outside

Features

tickets: multiple ticket type support (see documentation)
app: fast is now embeddable in any page through a shortcode
app: update to angular 5, material 5 and ngrx 5
customer-notes: agents can now add and edit useful information related to a ticket's author.
products: products can now have images
tickets: added option for default category to email piping
admin: agents now shown in column for categories in WordPress admin

1.12.3 (April 2, 2018)

Bug Fixes

api: all PUT requests changed to POST (some hosting companies block PUT)
docs: removed links to ticksy from support section of docs
favicon: added instructions on how to set favicon image
roles: make sure roles are checked as an array (BBPress breaking this)

Features

i18n: allow ticket taxonomies to be translated by adding them to .po .mo files
users: option to automatically add ticket customer role if external plugin used for customer registration

1.12.2 (February 5, 2018)

Bug Fixes

ajax: fixed bug that blocked admin_ajax calls from other plugins (thanks ace4space)
login: forced background images on login / registration / new ticket page to use https if needed.
woocommerce: fix bug introduced in 1.9.2 loading WC code

1.12.1 (January 30, 2018)

Bug Fixes

analytics: Fixed average response time and changed scale to hours
details: Customer tickets link now links to list of customer tickets
caps: Edit ticket comment cap now stops customers from editing / deleting ticket comments
woocommerce: WooCommerce now works when plugin is network activated
wpml: Support page now loads on WPML translated page
wpml: Added filter that makes FAST work with WPML translation plugin
toolbar: Burger menu now shows when menu closed using backdrop on mobile

1.12.0 (18th January 2018)

Feature Customers can now search public tickets
Feature Added RTL support
Feature New option to use Reply-To header in email piping.
i18n New Russian translation (thanks Alisa)
Fix Better font rendering in FireFox
Fix Autofill passwords fixed on login page fixed for FireFox
Fix Shortcut dialog text is now translatable.
Fix New ticket card now uses more width of the screen.
Fix IOS now not zooming on input element focus

1.11.1 (3rd January 2018)

Feature You can now set initial extra and secure field values using a filter
Feature Pressing escape while typing a reply will display a warning dialog if reply has content
Feature Added profile link option
Feature Added keyboard shortcuts menu option
Fix Proper locale for translations when using wordpress API
Fix Timing issue that manifested when one edited the only comment in a ticket.
Fix New users created through email piping have the proper associated meta data.

1.11.0 (11th December 2017)

Feature NEW Customisable Fonts & Colors
Feature NEW Dark Skin - Blue & Cyan
Feature Added option that prevents envato users with expired support from replying to tickets.
Feature Added option that sets the maximum allowed attachment size.
Feature Added support page label in admin pages list.
i18n Dates in charts now translated into users language.
Fix Ticket search data now updated when comment is edit.
Fix Line breaks now work when a comment is edited by customers.
Fix Special chars in saved replies title now show ok.
Fix Ticket list in sidenav fixed in FireFox
Fix Update link now shows correct cursor in FireFox
Fix View link for secure fields now only appears to the agent if the ticket has secure fields.
Fix Refresh on search page no longer makes 404 (requires save permalinks)
Fix Now rendering taxonomy filters in sidebar in a more intuitive way ( modified date DESC ).
Fix Blockquotes now rendering ok in ticket comments
Fix Ticket Customer role no longer locks out administrators
Fix More information added to error dialog
Fix Logo alignment in ticket creation wizard

1.10.1 (27th November 2017)

Feature Ticket count and link to support page added to admin bar.
Fix Agents not being shown on Tickets -> Products admin table.
Fix Admin Languages not being overriden when plugin is active
Fix Editing links does not remove editor content anymore.
Fix Better CSS handling of line breaks in comments.
Fix Chart height in analytics fixed to 400px.
Statuses Statuses are now blocked from being created & deleted.

1.10.0 (16th November 2017)

BREAKING CHANGES This update simplifies translation by moving all translations into one file, please read the 1.10.0 migration guide before updating

Feature Added keyboard shortcuts.
Feature Upload logo for branding on Login / Register and main ticket pages.
Feature Translations now loaded from one single translation file
i18n Added new Spanish translations (thanks rick_rutell)
i18n Added new Brazillian tranlsations (thanks tuliovargas)
i18n Added new Russian tranlsations (thanks morisalisa)
Envato Envato purchases now make timed updates when ticket page is loaded
Security Added option to remove users/ endpoints from rest API

1.9.2 (8th November 2017)

FeatureAnalytics sidebar now displays private tickets as well.
Feature Highlighted text is now automatically placed in the 'Insert Link' dialog once the link button is pressed.
Fix Opened tickets are now logged properly.
Fix Selected ticket in sidebar is now highlighted properly.

1.9.1 (2nd November 2017)

Fix Issue with buttons that caused problems in Safari.
Documentation Updated documentation with explanation about ticket assignment.

1.9.0 (1st November 2017)

Feature Secure Fields API Example & Plugin now included
Feature Analytics dashboard with many informative reports on ticket activity.
Feature Average Response Time shown in ticket sidebar.
Feature New look ticket creation wizard.
Feature New option to enable / disable extra fields.
Feature New option that allows ticket creation for specific woocommerce order statuses.
Angular Updated to Angular and Angular Material.

1.8.1 (16th October 2017)

Feature New option to hide a client's Email in the ticket details section.
Feature Fast now works with plain permalinks.
Feature Secure fields can now be updated even if not first provided on ticket creation
Feature Secure fields filter fast_filter_save_secure_fields now sends extra param detailing types of secure fields as well as values.
Feature New option to enable / disable secure fields.
Fix For preview of attachments.

1.8.0 (28th September 2017)

Feature Customer Info in sidebar - See more customer information in ticket list
Feature Thumbnail Navigation in comment media attachments.
Feature Auto Close tickets after time period.
Feature Mark tickets as agent / customer / no response needed.
Feature Added Convert Customers Button for existing WooCommerce site customers.
Feature Added Advanced Convert Customers Button for other plugins existing site customers.
Feature New option to send new user details email when a customer registers.
Feature New WordPress Customer Search option search using customer name / username / email
Feature New material design look for tickets search results page.
Feature New option that makes the 'Internal reply' checkbox appear checked by default for all agents.
Feature New option to not validate IMAP certificate in email piping.
Feature FAST is now Akismet compatibile
Fix Blue badges in filters dropdown now only shows open tickets not total.
Fix Notice on woocommerce account page.
Docs Updated Documentation

1.7.1 (20th September 2017)

Feature Added option for overriding email address & email name filter.
Fix Email not being sent when replying using email piping.
Fix Agent is now properly assigned when there is only one product.

1.7.0 (11th September 2017)

Feature Secure fields - Store ticket data externally
Feature Internal comments - Agents can now make private internal comments that arent viewable by customers.
Feature - Envato username ticket search (when envato mode is enabled)
Feature New Angular Build Optimizer reduced size of JS by 55%
Feature Added option to set filter for ticket attachment file types
Feature Added JS event (fastCreateTicket) when create ticket button is clicked to allow custom actions.
Feature Added option to hide add purchase input & button on create ticket in Envato mode.
Feature Added option to limit the use of Envato purchase codes to one user only.
Fix Issue that was breaking routing in IE.
Fix Issue when deleting a ticket that had comments and attempted to navigate to another ticket.
Fix Author results page generated in ticket details, by using the author as a url param.
Fix Issue when assigning product / agent / status reset ticket updated time stamp.
Fix Frontend now sets browser title correctly during navigation

1.6.3 (27th August 2017)

Feature Improved capability checks for editing & deleting ticket comments
Feature Users must now have edit_comment capability (this is added to all FAST roles automatically on update)
Feature Changed url params for search results page, allows results pages to be opened in separate tabs
Feature Route changes now trigger regular JS events for developers to hook into.
Feature Extra CSS option no longer removes line breaks.
Feature Added envato username to ticket details sidebar
Fix bug when exiting create ticket then clicking in sidebar
Fix TextArea extra field no longer truncates text
Fix Hi button no longer clears editor
Fix Support page title now shows in app

1.6.2 (10th August 2017)

Feature Added option to change Product taxonomy name to Advanced options
Feature Added option to disable registration page
Feature Added option to set exit icon in toolbar of app
Feature Added logout url option to take logging out users to another url
Feature Added hide profile menu option
Fix URL extra field now filters for http / https
Fix Removed Show Site URL Field option (no longer needed)

1.6.1 (4th August 2017)

Fix Bug when selecting order from my orders page in WooCommerce.
Fix Bug when assigning agents to WooCommerce product.

1.6.0 (2nd August 2017)

Feature Ticket details now shows link to all customers tickets
Feature Added quick hi button for agents that writes Hi + customers name in reply
Feature WooCommerce Mode now allows product and product category agent assignment
Feature New look for WooCommerce Order and Product tables.
Fix Bug when logging in with WooCommerce active
Fix Bug when app opens on mobile with sidemenu open
Fix For tickets with long titles

1.5.1 (27th July 2017)

Feature Nicer ordering of tickets in Product / Agent / Status filters
Fix Extra fields bug when creating tickets repeatedly
Fix Bug in Status filter visibility option

1.5.0 (14th July 2017)

Using FAST for Envato Support? please read the 1.5.0 migration guide before updating

Feature Email Piping - You can now create or reply to tickets with email!
Feature Mobile experience much improved
Feature Added Customers can reply to closed tickets option
Feature Added extra text option to email template that is added above the ticket button.
Feature Added options to add / remove login / register types from login and register pages.
Feature Added extra CSS option to allow extra CSS to be added to the frontend app.
Feature Added customer email address to ticket detail sidebar.
Fix Hide product tab when only one Ticket product is avaliable and auto select it.
Fix Issue with background image in new ticket screen

1.4.1 (5th July 2017)

Fix Invalid after param error when posting new comment and comments refresh
Fix Error popup when connection is lost
Fix For user being logged out after invalid cookie.
Fix Login / Register page on mobile view

1.4.0 (3rd July 2017)

Feature FAST will now handle WooCommerce shop support!
Feature Fast now override WP Settings -> Discussion -> Allow people to post comments on new articles option for tickets.
Feature Default email template now has nicer colors.
Feature Added comment order option. Descending displays the newest tickets at the top of the page.
Feature Added forgot my password link to plugin login page
Feature Invalid cookie will now redirect to login page instead of popping an error.
Feature More responsive login/register page buttons.
Feature Valid Envato Purchase now auto selected when added.
Feature Toast message now appears if customer adds a purchase where support is expired.
Feature Added WordFence options to documentation - thanks CodinBit
Fix Bug uploading image from new ticket in FireFox

1.3.3 (26th June 2017)

Fix Bug fetching purchases when logging in using as Envato user

1.3.2 (22nd June 2017)

Feature All links in ticket comments now open in a new tab.
Fix Bug in 1.3.1 in assigning WP user to agent

1.3.1 (19th June 2017)

Fix Bug in option to hide / show Agent / Product / Status filters.
Fix Bug when creating a ticket using envato login
i18n Updated translation files

1.3.0 (14th June 2017)

Note please read the 1.3.0 migration guide before updating

Feature New Create Ticket page with wizard style.
Feature New Envato Purchase selection page when creating a ticket.
Feature New option to add Extra Fields to tickets.
Feature New option to set FavIcon counter colors.
Feature New link tool for adding links in comments.
Feature New option to set timing of WordPress comment flood.
Feature New option to hide / show Agent / Product / Status filters.
Feature Added support for FAST to be used as your WordPress front page.
Feature New option to set all tickets to be private.
Fix Ticket comments no longer show in comments widget.
Fix Bug when user logs out.
Fix Bug showing ticket needs reply when ticket is closed.
Fix Bug which was preventing attachment upload in Firefox.
Fix Attachment file name encoding issue.
Fix Bug when using hyphens and special chars in ticket titles
Fix Agents do not get an email when they assign tickets to themselves anymore.

1.2.0 (25th May 2017)

Note please read the 1.2.0 migration guide before updating

Feature Added new border radius option to email template
Feature Added total ticket counter to filters dropdown menu
Feature Added Make private option to public tickets
Feature Added Saved replies for quick replying to tickets
Feature FavIcon now displays ticket counter
Feature Better styling for screenshot popup dialogs
Feature New Ticket Search page for agents
Feature Avatars can now be customized using the WP User Avatar plugin
Fix Removed rewrite rules for custom post type and taxonomies
Fix Removed comment feeds from WordPress
Fix New comment Slack notices and emails have always the proper author.
Fix Comment updates. New comments are now fetched properly for all timezone settings.
Fix Private tickets are now counted in Product, Agent, Status taxonomies.

1.1.0 (15th May 2017)

Fix Bug on refresh page when on ticket page
Feature Sidebar ticket times now updated with ticket comments
Feature Translation files added for app and plugin
Feature Translations for French / German / Greek / Spanish / Italian / Japanese / Portuguese / Russian / Chinese added
Feature User can now choose language when registering
Feature Added extra options to customize support emails
Feature Removed create ticket button for agents (can be re-enabled in options)
Docs Updated docs with Plugin update & Translation instructions
Docs Updated documentation

1.0.2 (9th May 2017)

Fix Bug that stopped Agent ticket filters working

1.0.1 (8th May 2017)

Feature Added check for valid site url
Feature Added return key support to login form
Feature Better ordering of customer tickets
Feature Added open / closed ticket filters to Customer view
Fix Scrolling issue in FireFox
Fix Mismatching Gravatar issue
Fix Broken image on login / register pages
Fix PHP 5.3 Compatibility
Fix Bug when creating ticket using Envato purchase code

1.0.0 (2nd May 2017)

Initial submission to CodeCanyon