Changelog

1.12.3 (April 2, 2018)

Bug Fixes

• api: all PUT requests changed to POST (some hosting companies block PUT)
• docs: removed links to ticksy from support section of docs
• favicon: added instructions on how to set favicon image
• roles: make sure roles are checked as an array (BBPress breaking this)

Features

• i18n: allow ticket taxonomies to be translated by adding them to .po .mo files
• users: option to automatically add ticket customer role if external plugin used for customer registration

1.12.2 (February 5, 2018)

Bug Fixes

• ajax: fixed bug that blocked admin_ajax calls from other plugins (thanks ace4space)
• login: forced background images on login / registration / new ticket page to use https if needed.
• woocommerce: fix bug introduced in 1.9.2 loading WC code

1.12.1 (January 30, 2018)

Bug Fixes

• analytics: Fixed average response time and changed scale to hours
• details: Customer tickets link now links to list of customer tickets
• caps: Edit ticket comment cap now stops customers from editing / deleting ticket comments
• woocommerce: WooCommerce now works when plugin is network activated
• wpml: Support page now loads on WPML translated page
• wpml: Added filter that makes FAST work with WPML translation plugin
• toolbar: Burger menu now shows when menu closed using backdrop on mobile

1.12.0 (18th January 2018)

• Feature Customers can now search public tickets
• Feature Added RTL support
• Feature New option to use Reply-To header in email piping.
• i18n New Russian translation (thanks Alisa)
• Fix Better font rendering in FireFox
• Fix Autofill passwords fixed on login page fixed for FireFox
• Fix Shortcut dialog text is now translatable.
• Fix New ticket card now uses more width of the screen.
• Fix IOS now not zooming on input element focus

1.11.1 (3rd January 2018)

• Feature You can now set initial extra and secure field values using a filter
• Feature Pressing escape while typing a reply will display a warning dialog if reply has content
• Feature Added profile link option
• Feature Added keyboard shortcuts menu option
• Fix Proper locale for translations when using wordpress API
• Fix Timing issue that manifested when one edited the only comment in a ticket.
• Fix New users created through email piping have the proper associated meta data.

1.11.0 (11th December 2017)

• Feature NEW Customisable Fonts & Colors
• Feature NEW Dark Skin - Blue & Cyan
• Feature Added option that prevents envato users with expired support from replying to tickets.
• Feature Added option that sets the maximum allowed attachment size.
• Feature Added support page label in admin pages list.
• i18n Dates in charts now translated into users language.
• Fix Ticket search data now updated when comment is edit.
• Fix Line breaks now work when a comment is edited by customers.
• Fix Special chars in saved replies title now show ok.
• Fix Ticket list in sidenav fixed in FireFox
• Fix Update link now shows correct cursor in FireFox
• Fix View link for secure fields now only appears to the agent if the ticket has secure fields.
• Fix Refresh on search page no longer makes 404 (requires save permalinks)
• Fix Now rendering taxonomy filters in sidebar in a more intuitive way ( modified date DESC ).
• Fix Blockquotes now rendering ok in ticket comments
• Fix Ticket Customer role no longer locks out administrators
• Fix More information added to error dialog
• Fix Logo alignment in ticket creation wizard

1.10.1 (27th November 2017)

• Feature Ticket count and link to support page added to admin bar.
• Fix Agents not being shown on Tickets -> Products admin table.
• Fix Admin Languages not being overriden when plugin is active
• Fix Editing links does not remove editor content anymore.
• Fix Better CSS handling of line breaks in comments.
• Fix Chart height in analytics fixed to 400px.
• Statuses Statuses are now blocked from being created & deleted.

1.10.0 (16th November 2017)

• Feature Added keyboard shortcuts.
• Feature Upload logo for branding on Login / Register and main ticket pages.
• Feature Translations now loaded from one single translation file
• i18n Added new Spanish translations (thanks rick_rutell)
• i18n Added new Brazillian tranlsations (thanks tuliovargas)
• i18n Added new Russian tranlsations (thanks morisalisa)
• Envato Envato purchases now make timed updates when ticket page is loaded
• Security Added option to remove users/ endpoints from rest API

1.9.2 (8th November 2017)

• FeatureAnalytics sidebar now displays private tickets as well.
• Feature Highlighted text is now automatically placed in the 'Insert Link' dialog once the link button is pressed.
• Fix Opened tickets are now logged properly.
• Fix Selected ticket in sidebar is now highlighted properly.

1.9.1 (2nd November 2017)

• Fix Issue with buttons that caused problems in Safari.
• Documentation Updated documentation with explanation about ticket assignment.

1.9.0 (1st November 2017)

• Feature Secure Fields API Example & Plugin now included
• Feature Analytics dashboard with many informative reports on ticket activity.
• Feature Average Response Time shown in ticket sidebar.
• Feature New look ticket creation wizard.
• Feature New option to enable / disable extra fields.
• Feature New option that allows ticket creation for specific woocommerce order statuses.
• Angular Updated to Angular and Angular Material.

1.8.1 (16th October 2017)

• Feature New option to hide a client's Email in the ticket details section.
• Feature Fast now works with plain permalinks.
• Feature Secure fields can now be updated even if not first provided on ticket creation
• Feature Secure fields filter fast_filter_save_secure_fields now sends extra param detailing types of secure fields as well as values.
• Feature New option to enable / disable secure fields.
• Fix For preview of attachments.

1.8.0 (28th September 2017)

• Feature Customer Info in sidebar - See more customer information in ticket list
• Feature Thumbnail Navigation in comment media attachments.
• Feature Auto Close tickets after time period.
• Feature Mark tickets as agent / customer / no response needed.
• Feature Added Convert Customers Button for existing WooCommerce site customers.
• Feature Added Advanced Convert Customers Button for other plugins existing site customers.
• Feature New option to send new user details email when a customer registers.
• Feature New WordPress Customer Search option search using customer name / username / email
• Feature New material design look for tickets search results page.
• Feature New option that makes the 'Internal reply' checkbox appear checked by default for all agents.
• Feature New option to not validate IMAP certificate in email piping.
• Feature FAST is now Akismet compatibile
• Fix Blue badges in filters dropdown now only shows open tickets not total.
• Fix Notice on woocommerce account page.
• Docs Updated Documentation

1.7.1 (20th September 2017)

• Feature Added option for overriding email address & email name filter.
• Fix Email not being sent when replying using email piping.
• Fix Agent is now properly assigned when there is only one product.

1.7.0 (11th September 2017)

• Feature Secure fields - Store ticket data externally
• Feature Internal comments - Agents can now make private internal comments that arent viewable by customers.
• Feature - Envato username ticket search (when envato mode is enabled)
• Feature New Angular Build Optimizer reduced size of JS by 55%
• Feature Added option to set filter for ticket attachment file types
• Feature Added JS event (fastCreateTicket) when create ticket button is clicked to allow custom actions.
• Feature Added option to hide add purchase input & button on create ticket in Envato mode.
• Feature Added option to limit the use of Envato purchase codes to one user only.
• Fix Issue that was breaking routing in IE.
• Fix Issue when deleting a ticket that had comments and attempted to navigate to another ticket.
• Fix Author results page generated in ticket details, by using the author as a url param.
• Fix Issue when assigning product / agent / status reset ticket updated time stamp.
• Fix Frontend now sets browser title correctly during navigation

1.6.3 (27th August 2017)

• Feature Improved capability checks for editing & deleting ticket comments
• Feature Users must now have edit_comment capability (this is added to all FAST roles automatically on update)
• Feature Changed url params for search results page, allows results pages to be opened in separate tabs
• Feature Route changes now trigger regular JS events for developers to hook into.
• Feature Extra CSS option no longer removes line breaks.
• Feature Added envato username to ticket details sidebar
• Fix bug when exiting create ticket then clicking in sidebar
• Fix TextArea extra field no longer truncates text
• Fix Hi button no longer clears editor
• Fix Support page title now shows in app

1.6.2 (10th August 2017)

• Feature Added option to change Product taxonomy name to Advanced options
• Feature Added option to disable registration page
• Feature Added option to set exit icon in toolbar of app
• Feature Added logout url option to take logging out users to another url
• Feature Added hide profile menu option
• Fix URL extra field now filters for http / https
• Fix Removed Show Site URL Field option (no longer needed)

1.6.1 (4th August 2017)

• Fix Bug when selecting order from my orders page in WooCommerce.
• Fix Bug when assigning agents to WooCommerce product.

1.6.0 (2nd August 2017)

• Feature Ticket details now shows link to all customers tickets
• Feature Added quick hi button for agents that writes Hi + customers name in reply
• Feature WooCommerce Mode now allows product and product category agent assignment
• Feature New look for WooCommerce Order and Product tables.
• Fix Bug when logging in with WooCommerce active
• Fix Bug when app opens on mobile with sidemenu open
• Fix For tickets with long titles

1.5.1 (27th July 2017)

• Feature Nicer ordering of tickets in Product / Agent / Status filters
• Fix Extra fields bug when creating tickets repeatedly
• Fix Bug in Status filter visibility option

1.5.0 (14th July 2017)

• Feature Email Piping - You can now create or reply to tickets with email!
• Feature Mobile experience much improved
• Feature Added Customers can reply to closed tickets option
• Feature Added extra text option to email template that is added above the ticket button.
• Feature Added options to add / remove login / register types from login and register pages.
• Feature Added extra CSS option to allow extra CSS to be added to the frontend app.
• Feature Added customer email address to ticket detail sidebar.
• Fix Hide product tab when only one Ticket product is avaliable and auto select it.
• Fix Issue with background image in new ticket screen

1.4.1 (5th July 2017)

• Fix Invalid after param error when posting new comment and comments refresh
• Fix Error popup when connection is lost
• Fix For user being logged out after invalid cookie.
• Fix Login / Register page on mobile view

1.4.0 (3rd July 2017)

• Feature FAST will now handle WooCommerce shop support!
• Feature Fast now override WP Settings -> Discussion -> Allow people to post comments on new articles option for tickets.
• Feature Default email template now has nicer colors.
• Feature Added comment order option. Descending displays the newest tickets at the top of the page.
• Feature Added forgot my password link to plugin login page
• Feature Invalid cookie will now redirect to login page instead of popping an error.
• Feature More responsive login/register page buttons.
• Feature Valid Envato Purchase now auto selected when added.
• Feature Toast message now appears if customer adds a purchase where support is expired.
• Feature Added WordFence options to documentation - thanks CodinBit
• Fix Bug uploading image from new ticket in FireFox

1.3.3 (26th June 2017)

• Fix Bug fetching purchases when logging in using as Envato user

1.3.2 (22nd June 2017)

• Feature All links in ticket comments now open in a new tab.
• Fix Bug in 1.3.1 in assigning WP user to agent

1.3.1 (19th June 2017)

• Fix Bug in option to hide / show Agent / Product / Status filters.
• Fix Bug when creating a ticket using envato login
• i18n Updated translation files

1.3.0 (14th June 2017)

• Feature New Create Ticket page with wizard style.
• Feature New Envato Purchase selection page when creating a ticket.
• Feature New option to add Extra Fields to tickets.
• Feature New option to set FavIcon counter colors.
• Feature New link tool for adding links in comments.
• Feature New option to set timing of WordPress comment flood.
• Feature New option to hide / show Agent / Product / Status filters.
• Feature Added support for FAST to be used as your WordPress front page.
• Feature New option to set all tickets to be private.
• Fix Ticket comments no longer show in comments widget.
• Fix Bug when user logs out.
• Fix Bug showing ticket needs reply when ticket is closed.
• Fix Bug which was preventing attachment upload in Firefox.
• Fix Attachment file name encoding issue.
• Fix Bug when using hyphens and special chars in ticket titles
• Fix Agents do not get an email when they assign tickets to themselves anymore.

1.2.0 (25th May 2017)

• Feature Added new border radius option to email template
• Feature Added total ticket counter to filters dropdown menu
• Feature Added Make private option to public tickets
• Feature Added Saved replies for quick replying to tickets
• Feature FavIcon now displays ticket counter
• Feature Better styling for screenshot popup dialogs
• Feature New Ticket Search page for agents
• Feature Avatars can now be customized using the WP User Avatar plugin
• Fix Removed rewrite rules for custom post type and taxonomies
• Fix Removed comment feeds from WordPress
• Fix New comment Slack notices and emails have always the proper author.
• Fix Comment updates. New comments are now fetched properly for all timezone settings.
• Fix Private tickets are now counted in Product, Agent, Status taxonomies.

1.1.0 (15th May 2017)

• Fix Bug on refresh page when on ticket page
• Feature Sidebar ticket times now updated with ticket comments
• Feature Translation files added for app and plugin
• Feature Translations for French / German / Greek / Spanish / Italian / Japanese / Portuguese / Russian / Chinese added
• Feature User can now choose language when registering
• Feature Added extra options to customize support emails
• Feature Removed create ticket button for agents (can be re-enabled in options)
• Docs Updated docs with Plugin update & Translation instructions
• Docs Updated documentation

1.0.2 (9th May 2017)

• Fix Bug that stopped Agent ticket filters working

1.0.1 (8th May 2017)

• Feature Added check for valid site url
• Feature Added return key support to login form
• Feature Better ordering of customer tickets
• Feature Added open / closed ticket filters to Customer view
• Fix Scrolling issue in FireFox
• Fix Mismatching Gravatar issue
• Fix Broken image on login / register pages
• Fix PHP 5.3 Compatibility
• Fix Bug when creating ticket using Envato purchase code

1.0.0 (2nd May 2017)

• Initial submission to CodeCanyon